Refund Policy

Last Updated: April 1, 2026

At O2Nails UAE, customer satisfaction is our priority. This Refund Policy outlines the terms and conditions for returns, exchanges, and refunds.

1. Returns Eligibility

Items can be returned within 7 days of delivery
Products must be unused, unopened, and in original packaging
Proof of purchase is required

2. Non-Returnable Items

Opened or used products
Consumables (inks, gels, liquids)
Items damaged due to misuse

3. Refund Process

Once your return is received and inspected, we will notify you
If approved, your refund will be processed to the original payment method
Refunds may take 5–10 business days depending on your bank

4. Exchanges

We only replace items if they are defective or damaged upon arrival. If you need an exchange, please contact us within 48 hours of receiving your order.

5. Shipping Costs

Shipping fees are non-refundable
Return shipping costs are the responsibility of the customer unless the item is defective

6. Damaged or Incorrect Orders

If you receive a damaged or incorrect item, please contact us immediately with photos, and we will resolve the issue as quickly as possible.

Contact Us

If you have any questions regarding refunds or returns, please contact us:

Phone: 0505746971
Email: info@o2nails.ae
Working Hours: Monday to Friday: 9:00 AM – 8:00 PM
Saturday: 11:00 AM – 3:00 PM